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FAQ : Frequently Asked Questions

FAQ
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We try to give, as much we can, help to our customers, if you don't find the answer to your question, please feel free to message us!
WHAT TO DO IF YOUR WATCH IS STOPPED? 
 
If your watch is a Quartz Grigri watch model: 
 
There are two possible causes: 
- Either the battery in your watch is at the end of its life: a battery replacement is necessary 
- Either the movement of your watch is damaged (battery that has leaked, water infiltration...): a complete overhaul will restore the movement 
 
If your watch is an Automatic mechanical Grigri watch model: 
 
Remember to manually wind the mechanism of your watch. 
If your watch still does not work, there are 2 possible causes:
- Either the screw of the automatic system of your watch is unscrewed, If you reset your watch and it runs for a while but then stops repeatedly at specific times, a number of issues are possible. Bring the watch in for inspection as soon as possible: maintenance is necessary 

- Either the oils of the movement of your watch have dried, the movement is dirty or damaged due to an impact or the presence of water: a complete overhaul will restore the movement to its original state. 
 
WHAT TO DO IF YOUR GRIGRI WATCH IS DELAYED OR ADVANCING? 
 
Quartz Grigri watch: 
 
The movement of your watch needs a reparation, please, return it to an after-sale service point. 
 
Automatic Grigri watch: 
 
There are two possible causes: 
- Either your watch is magnetized, or the setting needs to be modified: maintenance is necessary 
- Either the oils of the movement of your watch have dried, the movement is dirty or damaged due to an impact or the presence of water: a complete overhaul will restore the movement to its original state. 
 
WHAT TO DO IF THE DIAL OF YOUR GRIGRI WATCH HAS FOGGING? 
 
Water has infiltrated the movement: a complete overhaul is necessary. 
 
WHAT IS THE DIFFERENCE BETWEEN A QUARTZ AND AN AUTOMATIC Grigri WATCH? 
 
Our quartz watches have quartz movements while our automatic watches are powered by automatic mechanical movements. In quartz movements, a battery powers the watch. In mechanical-automatic Grigri watches, a mechanical movement utilizes energy from a wound spring to power the watch. 
 
Except that, they are no other differences between the Grigri quartz and the automatic models. 

You should just know that, of course, a transparent sapphire case back is not really appropriate for a quartz watch while it is a real enhancement for an automatic watch as it offers a nice view of the technical beauty of the mechanical movement. 
 
ARE BATTERIES INCLUDED IN THE Grigri QUARTZ WATCHES? 
 
Yes, brand new batteries are included in all our watches. Your watch is ready to be wear as soon as you receive it. 
 
HOW DOES MAGNETISM AFFECT A WATCH? 
 
Watches can be definitely affected by magnetism and then gain or lose time. It is important not to store a watch close to magnetic objects. In particular, cell phones, speakers, magnetic necklaces, etc. 
 
Analog Quartz watches: 
 
Analog quartz watches are using a step motor that uses magnetic forces. These step motors may easily be affected by magnetism and as a result, watches may stop or fail to keep the correct time until the watch is near a magnetic source. 
But magnetism will not remain inside the watch, so when away from the magnetic source, just re-adjust the time. 
 
Mechanical automatic watches: 

Magnetism affects the movement parts and may cause a permanent incapacity to keep the correct time as the mechanical parts will remain magnetized even after removing it from the magnetic source. We recommend that you have it demagnetized by an after-sales service point to restore its initial accuracy. 
 
WHAT IS THE TIME PRECISION OF MECHANICAL WATCHES? 
 
Definitely variable from -20s to +40s a day 
The accuracy of mechanical watches changes day by day, depending on different factors. 
Mechanical watches have a mechanism that is powered by a mainspring unwinds, and tiny metal parts that work together to control accuracy. They can be easily affected by temperature, gravity, and shock.

Temperature: Do not expose the watch to extremely low or high temperatures (less than 5ºC or more than 35ºC) 
Magnetism: Keep the watch away from magnetic fields 
Shock: Strong shock may affect the accuracy

Be careful while wearing your watch for any sport that involves strong impacts, dropping the watch may also cause damage. 
 
To improve the accuracy of a mechanical watch, it is recommended that the user winds up fully the mainspring of the watch before wearing it even if it's a self-winding type. 
Wind the mainspring up fully will stabilize accuracy.
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